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Order Related Questions 

How can I place an order? 

 Menu  >  Products  >  Add to cart  >  View cart  >  Checkout  >  Fill in details  >  Shipping method  >  Payment method  >  Place order now  

You can place an order at https://www.deseph.com/ 

Step 1: Log in to your account or Create an account (to collect points). 

Step 2: Select the products that you would like to purchase and click "Add to Cart". 

Step 3: View your cart and click "Check Out". 

Step 4: Key in your delivery details and Discount Code (if applicble), and click "Continue". 

Step 5: Select preferred shipping, and click "Continue". 

Step 6: Choose your payment method, and check your order details before clicking "Place Order Now". By order confirmation, it will be deemed that the Terms and Conditions are understood and accepted as applying to your order. 

Step 7: Make payment and upload your proof of payment to your order or send it to sales@deseph.com 

Step 8: Wait for your beautiful products to be delivered to your doorstep! 

Upon placing an order, it will be deemed that the Terms of Service, Privacy Policy and Refund Policy are understood and accepted as applying to your order. 

How am I sure my order is placed successfully? 

You will receive an order confirmation email once the order is placed successfully. If you are not able to find the order confirmation email in your inbox, you may check your spam mail and other folders. 

Follow this guide to avoid missing any of our emails. 

Do I need an account before I order? 

Not necessary. But you will be a member of deseph.com to enjoy earning points just by creating an account at our store. Creating an account is easy, the best part is, it is FREE! 

Can I amend my order? 

Yes, you can contact us to amend your order. Any amounts paid prior to your order can only be credited as store credit to your deseph.com account and not as a direct refund. The store credit at deseph.com account can be used for next purchase. 

Can I cancel my order? Will I be able to get a refund upon cancellation of my order? 

Yes, you can. Please contact us to cancel your order. The value of the order can only be credited as store credit to the purchaser's deseph.com account and not as a direct refund. The store credit at deseph.com account can be used for next purchase. Any cancellation of order after fulfillment cannot be refunded. 

My early order has been cancelled, why? 

Your order will be cancelled if you do not complete the payment within [3] calendar days. You may place a new order instead.