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Refund Policy


Thanks for shopping at Deseph.com
If you are not entirely satisfied with your purchase, we're here to help.

Complaints 

We take all complaints very seriously. If you experience any problem with our products, complaints must be made within [24] hours upon receiving the products. Deseph Enterprise is unable to accept any liability neither for any damage sustained to the products thereafter nor for any failure to follow the instructions provided. 

Returns 

Customers have [7] calendar days to return an item from the date they received it. To be eligible for a return, the item must be unused and in perfect condition. The item must be in the original packaging, including all packaging materials, products and any free gift given. The item needs to have the receipt or proof of purchase. Deseph Enterprise is unable to held liability until the item returned reach our hand, customers shall bear the full responsibility to ensure that the items mailed back are packed securely and sealed properly. 

Refunds

Once we received the returned item, we will inspect it and notify the customer that we have received the returned item. We will immediately notify the customer on the status of the refund after inspecting the item. 

If the returned item is approved for refund, we will initiate a refund to the customer. In case if the returned item is not approved for refund, we will ship the returned item back to customer provided the customer agree to pay for the shipping cost. 

All refunds will be credited as store credits to the customer's deseph.com account. The store credit at deseph.com account can be used for next purchase. Refunds to credit card or cash are not available. 

Shipping 

Customers will be responsible to pay the shipping costs for returning their item. Shipping costs are non-refundable. If a customer receive a refund, the cost of shipment will be deducted from the refund.

The maximum refund offered is the value of the product. Further compensation is not available. 

Lost parcel during shipment 

Deseph Enterprise would not be held liable for any lost parcel during shipment once the products has been shipped out. We highly recommend customer to keep track of their parcel using the shipment tracking information provided. In case of item lost during shipment, customer may contact the courier service for claim. 

Non-refundable / Non-exchangeable item

All earrings are non-exchangeable due to hygiene purpose. All reject stocks are neither refundable nor exchangeable. Free gifts are not exchangeable. Other products might not be eligible for refund/return/exchange, kindly contact us if you have any question regarding this. 

Faulty or damaged product 

Customers are required to provide the details below :

  1. a very clear photo showing the whole product and the faulty part of the product 
  2. a brief description of the damaged part product  
  3. customer name and order ID 
  4. a photo of the consignment note / airway bill 

We will investigate thoroughly after we receive the proof of damaged products. The customers will be notified regarding the result of the examination. The company reserves the rights to reject claims if the company deem the pictures to be not trustworthy. Please note that any declaration from the company is finalized and is non-negotiable. 

*Attributes such as measurement variations > 0 cm - 3 cm as a result of mass manufacturing, colour variance due to differing monitor/ screen resolutions, and difference in prints as a result of manufacturing process will not be considered as defects. 

Contact Us
If you have any questions regarding our return and refund policy, contact us.